Mantra on the Esplanade Darwin
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 10:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Basen
Spa
Restauracja
Więcej na temat: Mantra on the Esplanade Darwin
Mantra on the Esplanade Darwin
Roll into Mantra on the Esplanade knowing that we’ve got you sorted with comfortable accommodation.
Opinie z: 
Anonimowy podróżny
Komentarz: 21 cze 2026
Pobyt: cze 2026
Great location in the centre of Darwin. The room was slightly dated and had a little odour to it. Staff were very friendly and helpful
Para
Komentarz: 29 lip 2026
Stay elsewhere
Had this trip booked months in advance. Arrived. Very disappointed. Cold showers, only offered by Mantra to shower on another floor. Rooms were not serviced during the 5 nights booked. Had to ask for more coffee etc and only given the absolute bare minimum. Shower/bath needs a step to safely enter, both myself and husband nearly slipped and had to place towel in bath to ensure we didn't again. The price they are asking in comparison to other accommodation is crazy!!! Stay else where!! I recommend looking at the Waterfront Darwin area.
Odpowiedź hotelu
Komentarz: 30 lip 2026
Dear Kim,
Thank you for taking the time to share your feedback. I am sincerely sorry that your stay did not meet your expectations.
Please accept my apologies for the issues you experienced with the hot water, the servicing of your room and the replenishment of amenities. This is not the standard of service we aim to provide, and I understand how disappointing this would have been.
I also appreciate you bringing your concerns regarding the shower safety to our attention and we have shared this with our refurbishment team for consideration.
We hope we may have the opportunity to restore your confidence in us in the future.
Kind regards,
Terence
Thank you for taking the time to share your feedback. I am sincerely sorry that your stay did not meet your expectations.
Please accept my apologies for the issues you experienced with the hot water, the servicing of your room and the replenishment of amenities. This is not the standard of service we aim to provide, and I understand how disappointing this would have been.
I also appreciate you bringing your concerns regarding the shower safety to our attention and we have shared this with our refurbishment team for consideration.
We hope we may have the opportunity to restore your confidence in us in the future.
Kind regards,
Terence
Para
Komentarz: 27 lip 2026
Great location and views but staffing and maintenance are lacking
Very well located hotel, near the CBD and Bicentennial Park, with great views over the sea. However, the hotel has only a skeleton staff and no restaurant or cafe. Although the room was clean and comfortable, maintenance is obviously an issue. The cold water taps in the bathroom had extremely hot water despite running them for up to 10 minutes. The room key only worked intermittently, requiring us to go to Reception several times so that we could get into our room. On the last occasion, our door had to be opened manually by the receptionist 'as the battery in the door lock needs replacing. Someone should fix that tomorrow...' The windows were extremely dirty, greatly affecting the view out over the sea.
Odpowiedź hotelu
Komentarz: 30 lip 2026
Dear Caroline,
Thank you for taking the time to share your feedback following your recent stay with us.
I am pleased to hear that you enjoyed our central location, the harbour views and found your room clean and comfortable. However, I sincerely apologise that a number of maintenance issues detracted from your overall experience.
I am sorry for the inconvenience caused by the hot water issue, the repeated problems with your room key and the condition of the windows. Your comments have been shared with the different managers for follow-up.
Thank you again for your constructive feedback. We value your comments as they help us identify where we need to improve, and we hope to have the opportunity to welcome you back for a much-improved stay.
Kind regards,
Terence
Thank you for taking the time to share your feedback following your recent stay with us.
I am pleased to hear that you enjoyed our central location, the harbour views and found your room clean and comfortable. However, I sincerely apologise that a number of maintenance issues detracted from your overall experience.
I am sorry for the inconvenience caused by the hot water issue, the repeated problems with your room key and the condition of the windows. Your comments have been shared with the different managers for follow-up.
Thank you again for your constructive feedback. We value your comments as they help us identify where we need to improve, and we hope to have the opportunity to welcome you back for a much-improved stay.
Kind regards,
Terence
Podróżujący z rodziną
Komentarz: 22 lip 2026
I have stayed in better hotels in 3rd world countries
Find somewhere else to stay, very old and outdated hotel rooms are appalling, nothing at all like the pictures in the brochure, there is a reason they want you to pay up front as when you arrive and see the disappointment you cant get a refund to find somewhere else to stay.
Odpowiedź hotelu
Komentarz: 30 lip 2026
Dear Ian,
Thank you for your review. I apologise that your stay did not meet your expectations.
I regret that you found your room to be dated and that it did not reflect what you were expecting when making your booking. We understand how disappointing this must have been, and I am sorry that we were unable to provide the experience you anticipated.
Your comments have been shared with our team as we continue to work on improvements to the presentation and condition of our rooms.
Whilst I regret that your impression of our hotel was such a negative one, I appreciate you taking the time to let us know.
Kind regards,
Terence
Thank you for your review. I apologise that your stay did not meet your expectations.
I regret that you found your room to be dated and that it did not reflect what you were expecting when making your booking. We understand how disappointing this must have been, and I am sorry that we were unable to provide the experience you anticipated.
Your comments have been shared with our team as we continue to work on improvements to the presentation and condition of our rooms.
Whilst I regret that your impression of our hotel was such a negative one, I appreciate you taking the time to let us know.
Kind regards,
Terence
Para
Komentarz: 30 cze 2026
Pobyt: cze 2026
Poor Service.
Nice room, great view, good location.. but.. we stayed for 6 nights and had ZERO servicing of our room. close to $400 a night and we had the same towels, same dirty coffee cups, no refills on tea or coffee and no laundry facilities in our room as it was a studio. Poor service in a tourist driven town.
I asked at reception and was told that you only service your rooms once a week. Apparently this has been in place since Covid 2020 and has been retained since then. Covid has been over since 2022?
At the very least this should be noted on your booking platform so as to enable your customers to make an informed decision.
No Smart TV??... it's 2026.. apparently
The bar was permanently closed. No welcome drinks for Accor members either.
I asked at reception and was told that you only service your rooms once a week. Apparently this has been in place since Covid 2020 and has been retained since then. Covid has been over since 2022?
At the very least this should be noted on your booking platform so as to enable your customers to make an informed decision.
No Smart TV??... it's 2026.. apparently
The bar was permanently closed. No welcome drinks for Accor members either.
Odpowiedź hotelu
Komentarz: 30 lip 2026
Dear 216urbanc,
Thank you for your review.
We sincerely apologise that the lack of room servicing and communication around our housekeeping schedule detracted from your stay.
We understand your frustration, particularly during a six-night stay. We recognise that guest expectations have evolved, and your comments regarding servicing, the replenishment of amenities and clearer communication at the time of booking are appreciated and have been shared with our team.
We also apologise for your disappointment regarding the closure of our bar, the absence of Smart TVs and your comments about ALL member benefits. Your feedback is valuable and will assist us as we continue to improve the guest experience.
Thank you again for your comments. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back in the future.
Kind regards,
Terence
Thank you for your review.
We sincerely apologise that the lack of room servicing and communication around our housekeeping schedule detracted from your stay.
We understand your frustration, particularly during a six-night stay. We recognise that guest expectations have evolved, and your comments regarding servicing, the replenishment of amenities and clearer communication at the time of booking are appreciated and have been shared with our team.
We also apologise for your disappointment regarding the closure of our bar, the absence of Smart TVs and your comments about ALL member benefits. Your feedback is valuable and will assist us as we continue to improve the guest experience.
Thank you again for your comments. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back in the future.
Kind regards,
Terence
Doskonała lokalizacja
88 The Esplanade, Darwin City, 0800 Darwin, Australia|0,1 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
10:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
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