Crowne Plaza Sanya City Center
No.3 Yuya Road, Sanya, 572000, China
Encuentra el mejor hotel en Sanya para las fechas que buscas, por precio o preferencia
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Datos clave
Check-in a partir de: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Transporte del aeropuerto
Alberca
Centro de acondicionamiento
Más sobre Crowne Plaza Sanya City Center
Crowne Plaza Sanya City Center
Crowne Plaza Sanya City Center by IHG se encuentra en el área de Jiyang en Sanya, en la zona de entretenimiento y a orillas del río. Jingrun Pearl Museum y Ganshiling Forest Park son lugares culturales destacados, y algunos de los puntos de interés del área incluyen Sanya Dream Water Park y Ganshiling Tieleng. Hotel para familias con 3 restaurantes y spa de servicio completoEste hotel cuenta con 3 restaurantes, un spa de servicio completo y una alberca al aire libre. También se ofrecen wifi gratis en las áreas comunes y estacionamiento gratis. Además, la propiedad dispone de una sala de fitness, un bar o lounge y un bar junto a la alberca. Crowne Plaza Sanya City Center by IHG tiene 493 opciones de hospedaje con aire acondicionado, caja de seguridad y periódicos gratis. Las camas están equipadas con ropa de cama de alta calidad. Hay televisión LCD de 42 pulgadas con canales por cable. Los baños están equipados con tina y regadera independientes con tina profunda, batas, pantuflas y amenidades de baño gratuitas. Este hotel en Sanya ofrece acceso a wifi gratis. Los servicios para las personas que viajan por negocios incluyen escritorio y teléfono. Las habitaciones también incluyen agua embotellada de cortesía y secadora de cabello. Se proporciona servicio nocturno de cortesía y servicio de limpieza todos los días. La propiedad cuenta con una alberca al aire libre, chapoteadero y una tina de hidromasaje. Otras alternativas de esparcimiento incluyen sauna y sala de fitness. Las siguientes actividades de recreación se pueden practicar en la propiedad o en los alrededores. Es posible que apliquen cargos.
Calificaciones y opiniones
Limpieza4.2
Ubicación4.3
Servicio4.0
Habitaciones4.2
Relación costo-beneficio4.5
Calidad del sueño4.4
Opiniones de los viajeros
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Comentarios de los viajeros
Viajero por cuenta propia
Comentó el: 29 nov. 2019
Viajó en: noviembre de 2019
Lovely hotel, good location
The hotel is between the town and beach of DaDongHi... please forgive spelling. Beach is 20 mins walk as are numerous bars and restaurants.
Opposite hotel are lots of clubs, did not try them.
Hotel room was a club, very nice .. loved the voyeur show n bath
Opposite hotel are lots of clubs, did not try them.
Hotel room was a club, very nice .. loved the voyeur show n bath
Respuesta del hotel
Comentó el: 13 de mayo
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Marcom Department
Sincerely,
Marcom Department
Viajero en familia
Comentó el: 26 dic. 2023
Viajó en: diciembre de 2023
Terrible Hotel to stay. Can't sleep at all!
This is a terrible hotel and not suitable for family or friends stay reasons because :
1) The bathroom is totally transparent from the door and window even with the curtain down and when the light is turned off from the bedroom.
2) The sliding door is totally not working to provide the privacy or awkwardness when using the bathroom.
3) Poor design of the room for the lighting as the bathroom and toilet room switch are link in one button.
4) The counter staff is providing unhelpful assistance to solve the problem.
5) Noisy ambience with busy street and cars keep horning at night till morning which is 2am when I wrote this review. Can't even get to sleep! My room at 1002
1) The bathroom is totally transparent from the door and window even with the curtain down and when the light is turned off from the bedroom.
2) The sliding door is totally not working to provide the privacy or awkwardness when using the bathroom.
3) Poor design of the room for the lighting as the bathroom and toilet room switch are link in one button.
4) The counter staff is providing unhelpful assistance to solve the problem.
5) Noisy ambience with busy street and cars keep horning at night till morning which is 2am when I wrote this review. Can't even get to sleep! My room at 1002
Respuesta del hotel
Comentó el: 26 de diciembre
Dear Guest ,
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. We have passed on your feedback to the relevant departments, we take the guest's stay experience very seriously and will actively improve it. We hope to have the pleasure of welcoming you back to Crowne Plaza Sanya City Center in the future where we are sure you will have a comfortable stay. Thank you!
Sincerely,
Crowne Plaza Sanya City Center
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. We have passed on your feedback to the relevant departments, we take the guest's stay experience very seriously and will actively improve it. We hope to have the pleasure of welcoming you back to Crowne Plaza Sanya City Center in the future where we are sure you will have a comfortable stay. Thank you!
Sincerely,
Crowne Plaza Sanya City Center
Parejas
Comentó el: 27 ago. 2023
Viajó en: agosto de 2023
Room for imhprovement
Our candid reviews:
View from the room was good. A light toss in bed caused a lot of friction noise. A very unpleasant slumber for 3 nights. Suspect the box spring edges may have rubbed against the foundation frame. PLEASE RECTIFY. Mugs used on the 2nd night, not washed (see picture). Housekeeping staff keycard not removed from room. Potential breach of privacy to access other neighbouring rooms.
On our last day of stay, while having breakfast at Cafe Marina, staff, Grace was not clearing the used plates, glasses & guest had to bring it to her. She was not busy, she was staring blindy. Requested to speak to the Duty Manager but Glen Fu told us they're not on duty. Glen empathise with us & has since made service recovery of a fruit platter. Appreciate the nice gesture but we were not able to accept as we were checking out.
Aside from the not so good experience mentioned above, I would like to applaud Qiang-Ge of Concierge for going the extra mile for us both. He not only assist us with our excursion arrangement, he also helped with directions & providing us with lots of information to help us plan our schedule. He is a gem of Crowne Plaza & deserved some recognition of his conscientious effort.
View from the room was good. A light toss in bed caused a lot of friction noise. A very unpleasant slumber for 3 nights. Suspect the box spring edges may have rubbed against the foundation frame. PLEASE RECTIFY. Mugs used on the 2nd night, not washed (see picture). Housekeeping staff keycard not removed from room. Potential breach of privacy to access other neighbouring rooms.
On our last day of stay, while having breakfast at Cafe Marina, staff, Grace was not clearing the used plates, glasses & guest had to bring it to her. She was not busy, she was staring blindy. Requested to speak to the Duty Manager but Glen Fu told us they're not on duty. Glen empathise with us & has since made service recovery of a fruit platter. Appreciate the nice gesture but we were not able to accept as we were checking out.
Aside from the not so good experience mentioned above, I would like to applaud Qiang-Ge of Concierge for going the extra mile for us both. He not only assist us with our excursion arrangement, he also helped with directions & providing us with lots of information to help us plan our schedule. He is a gem of Crowne Plaza & deserved some recognition of his conscientious effort.
Respuesta del hotel
Comentó el: 27 de agosto
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Sanya City Center. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident.
We sincerely apologize for the shortcomings and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us.
We hope this would not deter you from choosing Crowne Plaza Sanya City Center again in the future. We look forward to welcoming you back to our hotel again. Thank you!
Crowne Plaza Sanya City Center
Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Sanya City Center. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident.
We sincerely apologize for the shortcomings and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us.
We hope this would not deter you from choosing Crowne Plaza Sanya City Center again in the future. We look forward to welcoming you back to our hotel again. Thank you!
Crowne Plaza Sanya City Center
Parejas
Comentó el: 27 dic. 2021
Viajó en: diciembre de 2021
Not bad
We booked a Club room for 4 nights in December. The weather in Sanya was nice, but not beach weather, so we planned for a few nights lounging by the pool, drinks and afternoon tea at the Executive club lounge and chilling in a nice room.
After we checked in and paid they told us that the Club lounge was closed (because of Covid) and that we could get afternoon tea and happy hour drinks at the lobby lounge. We later found out that the the Japanese restaurant and wine bar were also shut. Snacks at afternoon tea were nice, and the happy hour is standard bottom-shelf beer and wine.
The 'Club room' that we booked was very nice. It's high enough that the noise from the surrounding construction isn't intrusive and it's very spacious with a comfortable bed and nice balcony with a view. The only downside was a bit of water leaking into the bathroom through some loose sealant.
The pool (definitely unheated) is great in the morning, but the entire pool area falls into shadow after midday in Winter. The fitness center is small, but well equipped with machines for cardio.
The highlight was the Christmas BBQ dinner which was held in the Mariana restaurant. They did an amazing job with the food. Breakfast and lunch at the Marina restaurant are great and excellent value. Breakfast is very busy, but a small section is designated for IHG members.
Staff were all fantastic and friendly. They aren't very confident with English but are very willing to work with translation apps and patient with English-speakers.
Overall, it's a nice hotel to stay for a few nights to relax. Skip the club lounge or at least call ahead to confirm it's open before booking as the lobby lounge snacks aren't worth the premium. Staff are fantastic and helpful.
After we checked in and paid they told us that the Club lounge was closed (because of Covid) and that we could get afternoon tea and happy hour drinks at the lobby lounge. We later found out that the the Japanese restaurant and wine bar were also shut. Snacks at afternoon tea were nice, and the happy hour is standard bottom-shelf beer and wine.
The 'Club room' that we booked was very nice. It's high enough that the noise from the surrounding construction isn't intrusive and it's very spacious with a comfortable bed and nice balcony with a view. The only downside was a bit of water leaking into the bathroom through some loose sealant.
The pool (definitely unheated) is great in the morning, but the entire pool area falls into shadow after midday in Winter. The fitness center is small, but well equipped with machines for cardio.
The highlight was the Christmas BBQ dinner which was held in the Mariana restaurant. They did an amazing job with the food. Breakfast and lunch at the Marina restaurant are great and excellent value. Breakfast is very busy, but a small section is designated for IHG members.
Staff were all fantastic and friendly. They aren't very confident with English but are very willing to work with translation apps and patient with English-speakers.
Overall, it's a nice hotel to stay for a few nights to relax. Skip the club lounge or at least call ahead to confirm it's open before booking as the lobby lounge snacks aren't worth the premium. Staff are fantastic and helpful.
Respuesta del hotel
Comentó el: 4 de enero
Dear Guest ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us . We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Crowne Plaza Sanya City Center
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us . We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Crowne Plaza Sanya City Center
Otros
US
Comentó el: 10 nov. 2019
Viajó en: noviembre de 2019
Great price but could use improvement for foreign clients
I booked our stay in Sanya in this hotel based on two factors: it was part of the higher end of the IHG group and it said “City Center”. However, it turned out that we were disappointed in both counts.
The hotel lobby, though clean, was sparsely furnished. The ceiling was tall and the floor was shinny marble stone, immediately gave us the impression of the Soviet style hotel in Europe’s eastern bloc countries. The main corridor leading to our room in building “B” were slopping down in different stages, making it unsafe for a person (myself) who just recently had knee surgery walking with a cane. The corridor in front of our room was dimly lit.
The room was spacious, and had only tiled floor, making wearing slippers a must in the room. The bed, though just OK, was not with the same comfort standard that I would have expected from a Holiday Inn chain. The bath robes provided were for small persons only. I am a 5”9” male of 180 pounds and the robe would not cover my body (photo attached). Upon calling guest services for a larger size, I was told that was the only size they available!
Bathroom was large with separate shower and tub areas. The hot water was just comfortably warm, never reached the temperature level for an enjoyable shower or bath. The thermostat for A/C was only for decoration: no matter what temperature I set it, the room temperature stayed on 25 degree Celsius for the entire three days (see photo). The ceiling fan had no power connected to it.
The included breakfast was served in buffet style. Every food item in this “hot breakfast” setting was lukewarm or room temperature with the exception of the noodle bar. Coffee and tea were served reluctantly upon request. I learned that on the second morning that the wait staff preferred the customer to get their own drinks, and the automatic coffee machines only had Chinese characters on them. There were no sweetener in the restaurant even upon request. However, the housekeeping had “Equal” packages available in room. Also, the restaurant was on a level six steps down from the entrance with no handicapped ramp.
When I checked in and checked out, there was only one person behind the counter could marginally communicate in English. But, they were all polite enough, and was willing to slow down their Mandarin as requested since I was not a native Mandarin speaker. I had interaction with two persons at the concierge desk and were unimpressed. The first one kept on trying to sell me a car hire package, and the second one was not interested in helping me in finding local shopping districts until I pointedly reminded him that it was his job as a concierge to help customers!
As its name “City Center” implied, I was expecting the hotel to be located in the middle of a business district, near restaurants and local businesses. Yet, in reality, the hotel was located in the middle of a residential area. The closest convenient store was 15 minutes away on foot along dimly lit streets. We had to take cabs to go to restaurants and local shopping malls.
On the evening before we leave, I needed to make a call to our Hong Kong hotel from my mobile phone with a Chinese sim card (and number). I called the customer assistant number for dialing instructions. I was put on hold by the operator for her to ask someone else, and was told to call the phone company instead. Finally, they sent a housekeeping person to my room to figure it out after I chuckled on the phone.
The most positive aspect during our stay was observing the diligence of the bell hops outside the front door who greet every customer pleasantly and did their best to get transportation for us. Those young ladies in front of all restaurants and bar were very friendly and helpful too. We also met up with a very nice front desk person named Joss who was very friendly and helpful. Unfortunately, we only saw her once during our entire stay.
The hotel lobby, though clean, was sparsely furnished. The ceiling was tall and the floor was shinny marble stone, immediately gave us the impression of the Soviet style hotel in Europe’s eastern bloc countries. The main corridor leading to our room in building “B” were slopping down in different stages, making it unsafe for a person (myself) who just recently had knee surgery walking with a cane. The corridor in front of our room was dimly lit.
The room was spacious, and had only tiled floor, making wearing slippers a must in the room. The bed, though just OK, was not with the same comfort standard that I would have expected from a Holiday Inn chain. The bath robes provided were for small persons only. I am a 5”9” male of 180 pounds and the robe would not cover my body (photo attached). Upon calling guest services for a larger size, I was told that was the only size they available!
Bathroom was large with separate shower and tub areas. The hot water was just comfortably warm, never reached the temperature level for an enjoyable shower or bath. The thermostat for A/C was only for decoration: no matter what temperature I set it, the room temperature stayed on 25 degree Celsius for the entire three days (see photo). The ceiling fan had no power connected to it.
The included breakfast was served in buffet style. Every food item in this “hot breakfast” setting was lukewarm or room temperature with the exception of the noodle bar. Coffee and tea were served reluctantly upon request. I learned that on the second morning that the wait staff preferred the customer to get their own drinks, and the automatic coffee machines only had Chinese characters on them. There were no sweetener in the restaurant even upon request. However, the housekeeping had “Equal” packages available in room. Also, the restaurant was on a level six steps down from the entrance with no handicapped ramp.
When I checked in and checked out, there was only one person behind the counter could marginally communicate in English. But, they were all polite enough, and was willing to slow down their Mandarin as requested since I was not a native Mandarin speaker. I had interaction with two persons at the concierge desk and were unimpressed. The first one kept on trying to sell me a car hire package, and the second one was not interested in helping me in finding local shopping districts until I pointedly reminded him that it was his job as a concierge to help customers!
As its name “City Center” implied, I was expecting the hotel to be located in the middle of a business district, near restaurants and local businesses. Yet, in reality, the hotel was located in the middle of a residential area. The closest convenient store was 15 minutes away on foot along dimly lit streets. We had to take cabs to go to restaurants and local shopping malls.
On the evening before we leave, I needed to make a call to our Hong Kong hotel from my mobile phone with a Chinese sim card (and number). I called the customer assistant number for dialing instructions. I was put on hold by the operator for her to ask someone else, and was told to call the phone company instead. Finally, they sent a housekeeping person to my room to figure it out after I chuckled on the phone.
The most positive aspect during our stay was observing the diligence of the bell hops outside the front door who greet every customer pleasantly and did their best to get transportation for us. Those young ladies in front of all restaurants and bar were very friendly and helpful too. We also met up with a very nice front desk person named Joss who was very friendly and helpful. Unfortunately, we only saw her once during our entire stay.
Respuesta del hotel
Comentó el: 14 de mayo
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
Sincerely,
Marcom Department
Sincerely,
Marcom Department
Muy buena ubicación
No.3 Yuya Road, Sanya, 572000, China|2.26 km desde el centro de la ciudad
Check-in y check-out
Check-in a partir de:
15:00
Check-out antes de:
12:00
Información importante
Ponte en contacto con el hotel para saber cómo puedes agregar camas adicionales.
Ponte en contacto con el hotel para saber cómo puedes agregar una cuna.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Please inform Crowne Plaza Sanya City Center by IHG of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of CNY 500 is required on arrival. This will be collected by bank transfer. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Please note that rate for an extra bed and breakfast may differ during public holidays.
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